Happy customers are the key to success

See how outsourced technical support can help grow your business.

For more than a decade, we have supported over 200 individual instruments on behalf of OEMs across Europe. We are ISO9001 certified and have experience operating within general scientific and fully compliant GMP environments.

Grow Your brand

Delighted customers spread the word. We employ engineers, service schedulers and customer satisfaction managers to ensure your customers receive a first class service. Our established team can help your business to grow and thrive.

 

Technical Services

Delivering ultimate satisfaction to YOUR customers

Uk based service organisation that can supplement and enhance your existing support business ,or establish a wider reach within the European region.

 

Technical Services

Respond fast to every customer

Our experienced service team responds quickly to all customer support requests, technical questions and general enquiries. We respond how and when you trained us to respond.

Customers can interact via our established service ticket system, an independent branded portal, or your own internal system.

Technical Services

First line response and inspection

Creating a seamless service to fully support your in-house engineers, ensuring an efficient and timely response.

Our trained engineers can provide an initial response to your customers, enhancing the performance of your existing team.

We respond to assigned calls and assess required parts and system damage or perform diagnostic tests before reporting back to your in-house engineers.

Technical Services

Equipment installation and relocation

Whether a single item or integrated multi-vendor laboratory systems, our technical team can arrange for the safe transit of laboratory instrumentation and peripheral equipment to your new location.

Once the instrument has been transported to the new location, our engineers can reassemble the system.

Technical Services

Distributor support

Our field service support enhances all aspects of laboratory instrument supply and the distribution capabilities of many organisations.

Technical Services

Engineer support

Our highly trained engineers bolster the performance of your existing team by providing an initial response to your customers.

They will contact your customers within one hour of logging a call.

Individual service-level agreements are available.

Initial call logging and customer feedback service support are only a phone call away. We offer both a phone contact and email support to gather information and feedback. Our team can log calls via your service logging system or our own system. You can also customise your responses with your company’s address. 

We are experienced in the transportation and storage of laboratory instrumentation and can offer temporary storage of specialist equipment. Based at the Kent Science Park in the southeast of England, our facility incorporates a repair workshop, testing laboratories and parts storage.

For more details on how we can help your organisation or to discuss a bespoke package, please get in touch. 
 

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