Superior Service

What makes us different to the rest? Ask any one of our customers and find out

Our customers come first. All of the time. Every Time.

We understand that business is critical and every hour counts. Unexpected problems cost money, so when you choose us, you choose success.

Flexible Lab Solutions provide a comprehensive range of after-sales support packages to all our customers. Our unrivalled customer service is available as part of an extended warranty program or as a tailored option.

 

Some of the many benefits include:

  • 24/7 Access to our support system

  • Audit traceable call logging and record retention

  • Service history records

  • Breakdown support from specialist engineers

  • Application support

  • User training and development

Breakdown Response
Routine Maintenance
Application Support

Technical Services

Breakdown Response

Support when you need it most

Routine maintenance will keep your system in optimal operating condition; however, our team are always available if the worst should happen. Our cloud-based support system allows you to instantly raise a support request and track the progress from start to finish. Attending engineers can keep you continually updated with the current status and expected repair times.

Technical Services

Routine Maintenance

Optimal Performance, all of the time

Unexpected breakdowns can be prevented with routine service maintenance and good operating procedures. Our team can help you to select the best package to suit your budget and utilisation requirements. Service records are held in our service database for immediate and historic access. Reports can be downloaded for offline storage and audit purposes.

Technical Services

Application Support

Helping you achieve the most

Helping you to achieve the most with your system is at the heart of everything we do. Customers benefit from application support and error analysis from our highly experienced team.  We can also help you develop your internal capabilities, via training and technique optimisation.

Superior Service Superior Service Superior Service Superior Service Superior Service Superior Service